PRIVACY POLICY

LIV|VIE Anvers (a brand of LIV|VIE BV) has developed this privacy policy to inform you on how we collect and use the personal data you provide to us while visiting our web site (the "Site") and order and purchase products from our webshop (the “Webshop”). By visiting the Site or the Webshop, you accept the practices described in this Privacy Policy.

INFORMATION WE COLLECT 

We collect personally identifying information that you provide us with during the registration process, such as your name, email address, gender, zip code and date of birth. We also collect personally identifying data when you choose to use certain other features of the Site, such as when you order a product or service from our Webshop, and when you otherwise volunteer to communicate personal information about yourself, for example, through surveys, contests or promotions, or by submitting and/or posting content in discussion forums. When you choose to use these additional features, we may require you to provide additional personal information such as your phone number, billing and shipping address, as well debit or credit card information, or other data required to process your payment. In addition, through the Site, we automatically gather certain non-personally identifiable information about the use of the Site, such as how frequently certain areas of the Site are visited, including through the use of cookies, web beacons and other technologies. This gives us valuable information about your customer shopping experience and is used only to improve your experience with our Site. Most browsers can be set to prevent cookies or to notify you when cookies are being placed. It is not necessary to have cookies turned on to visit our Site, but without them, your access to some areas may be limited and certain features, including shopping features, may not be (fully) available to you. For further information we refer to our Cookie Policy available on the Site.

HOW WE USE YOUR INFORMATION

We use your personally identifiable information to support and enhance your use of the Site and its features, including without limitation: processing your order; providing customer service; tracking email invitations you send; and otherwise supporting your use of the Site and its features. We may also track your past purchases to provide you with a personalized profile of your purchase history. The personal information you provide to us will also be added to our databases and used for future communications regarding new product offerings or other special promotions. If you prefer not to receive these weekly emails you may deregister from our list by logging into your account, and modifying your email delivery options. In addition to email communications, we may also use your personal data (such as your postal address) to contact you with marketing and promotional materials, or other information that we feel may be of interest to you. Some of these materials may be sent via a third party service provider. Any of your information shared with such parties is sent and stored securely, will not be shared, and will be used for no other purposes than those stated above. If you decide at any time that you no longer wish to receive such communications from us (email and/or direct mail), you can unsubscribe by emailing us at sales@liv-vie.be.

ACCESS TO PERSONAL INFORMATION

We may permit certain trusted third parties to access your information in connection with their performance of services to maintain and operate the Site and certain features on the Site. For example, we may use third parties to host the Site; operate various features available on the Site; send emails; analyze data; provide search results and links and assist in processing your orders. To provide services you have requested, it may be necessary to provide your personal information to merchants and/or service providers in order to aid redemption of services requested. Logistics services may utilize supplied information only for completing your delivery. We may transfer personally identifiable information as an asset in connection with a proposed or actual merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale, membership transfer, or other change in control. In addition to email communications, we may also use your personal data (such as your postal address) to contact you with marketing and promotional materials, or other information that we feel may be of interest to you. Some of these materials may be sent to you through a third party service provider. Any of your information shared with such parties is sent and stored securely, will not be shared, and will be used for no other purposes than those stated above. If you decide at any time that you no longer wish to receive such communications from us (email and/or direct mail), please let us know by e-mailing us at sales@liv-vie.be. In addition, we may use or disclose personal information in the good faith belief that we are lawfully required to do so, or that doing so is reasonably necessary to protect you, to comply with legal process or the instructions of legal authorities, to respond to any claims, to enforce our legal rights, or to protect the rights, property or personal safety of ourselves, our employees, you, or members of the public.

We may use non-personally identifiable information in the aggregate, so that we can improve the Site and for business and administrative purposes. We may also use or share with third parties for any purpose aggregated data that contains no personally identifiable information. Additionally, we may provide links on our Site to websites controlled by third parties. We have no control over these websites and our privacy policy does not apply to these third party websites. Please consult the privacy policy of the website you are visiting. LIV|VIE does not sell, license, rent or lend your information to any third party and does not otherwise allow third party access to your information except as set forth above.

HOW WE PROTECT YOUR INFORMATION

LIV|VIE will ensure compliance with the applicable laws and regulations, including at least the European General Data Protection Regulation (GDPR), as well as the Belgian legislation on data protection.

LIV|VIE undertakes and guarantees that it takes the appropriate technical and organizational measures to protect the personal data and the processing thereof against loss or any form of unlawful processing (such as: unauthorized access, modification or falsification of personal data, spreading the data)

We are committed to protecting the information we receive from you. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved. The Site uses security measures in order to protect from loss, misuse and alteration any information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology. In addition, only those employees and third parties who need access to your information in order to perform their duties are allowed such access.

LIV|VIE will actively monitor infringements and as soon as it is established that an infringement relating to personal data has occurred, LIV|VIE will immediately, and in any case within the legally stipulated period, take appropriate measures and use its best efforts to limit the adverse consequences to the extent possible.

HOW LONG WE STORE YOUR PERSONAL DATA

LIV|VIE constantly endeavors to keep your personal data correct, complete and up to date. We will store your data only for as long as necessary to achieve the objectives as described in this Privacy Policy, unless a longer storage period is legally required or permitted.

 YOUR RIGHTS

You have the right to access your personal data and to request to alter, delete or restrict the processing of your personal data. Additionally, you have the right to object to the processing of your personal data and to request a transfer of your personal data.

UPDATING AND CORRECTING INFORMATION

If you are a registered user, you may change your Personally Identifiable Information or email preferences by logging into your account and accessing the "my account" section of the Site, sending us an email at sales@liv-vie.be. Please indicate your name, address and email address, and what information you would like to update when you contact us.

CHILDREN'S PRIVACY AND PARENTAL CONTROLS

We do not solicit any personal information from children. If you have not reached the age of 18, you are not authorized to use the Site. Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without parental permission or from accessing material that is harmful to minors.

CHANGES TO THIS PRIVACY POLICY

If we decide to change our Privacy Policy for the Site, we will post the revised Privacy Policy here so you will always know what information we gather, how we might use that information and whether we may disclose it to anyone. Your continued use of the Site indicates your consent to the Privacy Policy as posted. We last modified this Privacy Policy on June 16, 2022, which is the effective date of this policy.

If you have any questions, remarks or complaints about this notification or if you wish to exercise your rights described above, don’t hesitate to contact us at sales@liv-vie.be.